Greenleaf Retail Group
Dallas, TX · 3 locations · 45 employees

The Challenge
Greenleaf was drowning in customer inquiries — over 500 messages per day across email, social media, and their website. Their small team couldn't keep up, leading to slow response times, frustrated customers, and lost sales. They needed a solution that didn't require hiring more staff.
Our Solution
We deployed a custom AI-powered customer support chatbot trained on Greenleaf's full product catalogue, store policies, return procedures, and FAQs. The bot handles routine inquiries 24/7, escalates complex issues to human staff with full context, and tracks all interactions for continuous improvement.
The Outcome
Within 60 days of deployment, Greenleaf's customer satisfaction scores hit an all-time high. The support team now focuses exclusively on high-value interactions while the AI handles everything else automatically.
How We Did It
Discovery & Audit
Mapped every customer touchpoint and catalogued the 200 most common inquiries across all three locations.
AI Training
Built and trained a custom chatbot on Greenleaf's products, policies, and brand voice — reviewed and approved by the client.
Integration
Deployed the bot across website, email, and social media channels with seamless handoff to human agents for complex cases.
Monitoring & Tuning
Tracked performance weekly for 30 days post-launch, continuously improving accuracy and coverage.
“We went from overwhelmed to in control. Our customers get answers instantly, and my team can actually focus on the work that matters.”
Sarah M.
Operations Manager, Greenleaf Retail Group